The Phi Phi Booking price policy
guarantees you the lowest rates available
on the internet when you make full pre-payment
over the internet. All rates shown on this
website are only serving by Phi Phi Booking. Room
Rates shown are based on a standard booking
request (single or double) and may be subject
to change pending requirements, eligibility,
seasons and/or blackout dates. In such cases
we will submit an updated quote to you by
email. Rates are quoted in the currency
your credit card details in a confirmation
email in order to process your booking.
For your confidential, we offers secure
credit card payments online. Alternatively
you can submit your credit details by fax.
YOUR CREDIT CARD WILL ONLY BE CHARGED ONCE
AVAILABILITY HAS BEEN CONFIRMED that is
once your VOUCHER has been emailed to the
email address provided during your booking
+30 days before check in date, we require
only your credit card details and there
is no any charge.
-30 days before check in date, the hotel
will charge the full amount.
We welcome VISA, Master Card,
and AMEX. Please note that your credit card
issuing bank may charge you an additional
fee for currency conversions. Phi Phi Booking will
not be responsible for such charges or any
other charges that may occur during the
credit card billing process. All payments
will be settled in Thai Baht or US dollar
depends on the amount indicated during your
booking process (based on the daily exchange
rate).Your credit card statement will show
the debit entry as Phi Phi Booking.
Hotel and Room type Selection
If Phi Phi Booking
may not be able to provide the hotel or
room type of your choice, in such case our
Customer Service Agents will suggest alternative
hotels or room type matching your criteria
of price and location by an email.
need to present your VOUCHER upon check
in at the hotel. In the unlikely even that
the hotel has no booking confirmation at
hand, you MUST contact us immediately by
phone/email (our offices are open 24/7.
You will find our tel./fax/email contact
details in the voucher). When contacting
us please always state your Booking ID and
Our Customer Service will then contact the
hotel and initiate all steps to solve the
Failure to contact us will
result in a No Show, i.e. will be treated
as a failure to check in at your hotel as
per the check in date stated in your VOUCHER.
Late cancellation and No Show policies applied.
You may amend your
booking request at any time during the booking
process. Amendments to your booking request
can be submitted through 'Customer Service’,
or by contacting our Customer Service. Amendments
may be treated as late cancellation. Please
refer to our Cancellation Conditions.
In case you would
like to extend your stay with the hotel
you initially booked through Phi Phi Booking, you
must contact our Customer Service. Please
note that any Extensions of Stay arranged
directly with the hotel are not covered
by Phi Phi Booking.
If you would like
to shorten your stay, please fill The Amended
form in Customer Service site. We will refund
your credit card for the unused room nights
UNLESS NOTIFIED OTHERWISE by email. Please
be advised that you must cancel the unwanted
room nights with us, as well as the hotel,
or you will not receive your refund, if
you have submitted your Booking Confirmation
the following Cancellation Policies apply:
+30 Days before check in
date There is no any charge.
29 -15 Days before check in date There is
a 10% of total cost for administration charge.
14 - 7 Days before check in date There is
a 10% of total cost plus 1 night cost (depending
on the hotel policy) charge by the hotel.
6 - 4 Days before check in date There is
a 10% of total cost plus 1 night cost charge
by the hotel.
3 - 0 Days before check in date The Hotel
will charge the full amount.
Cancellations must be made
in writing, quoting the booking ID, either
by Fax to +66 75 601-308 or e-mail to reservation.
Or by fill up the Cancellations form in
Customer Service site.
A cancellation receipt will be sent to you
with a cancellation email. Please do not
consider your booking cancelled until you
have received the cancellation email.
No Show (failure to check in at the hotel)
No Shows, i.e. failure
to check in at your hotel as per the check
in date stated in your VOUCHER, are treated
as a late cancellation and cancellation
We are committed
to provide an efficient refund to our customers.
Refunds will be made in the form of a credit
refund. I.e. we will credit the amount charged,
minus cancellation fees (if applicable),
back to your credit card. Once the refund
instructions have been issued to our Merchant
Bank, it can take anywhere from 15-45 working
days for the proceeds to show in your account.
Requests for refunds will have to be submitted
at least 2 weeks after the check out date.
Refund requests received later than 14 (FOURTEEN)
days cannot be honored.
every effort to ensure that any materials
or rates displayed on this website are accurate
at the date of issue. Changes in market
conditions or circumstances may occur after
the issue date which may make information
displayed on this website no longer accurate
or no longer reflect the current position.
Phi Phi Booking hereby expressly disclaims any representation,
warranty or undertaking in relation to the
accuracy, completeness, quality or adequacy
of any contents of this website. All offers,
prices, and conditions of sale may be subject
to change without notice including eligibility,
minimum or maximum stays, seasons and/or
blackout dates, and/or other conditions/restrictions.
We will not be responsible
for any losses if, for any reason, the debit/credit
card, billing address and/or credit card
verification number cannot be verified in
a timely manner, nor are we responsible
for any changes in rates or any other charges
that may occur during the verification or
We makes every effort to work
with hotels which provide an acceptable
standard of service and accommodation for
the price paid. Phi Phi Booking hereby expressly disclaims
any representation, warranty or undertaking
in relation to the quality or adequacy of
any hotel listed on our website.
We will not be liable to pay
any compensation if we (the company) or
you (the customer) are forced to cancel
or in any way change your booking as a result
of situations outside our control which
we, nor our suppliers, could foresee or
avoid, even with all due care. For example
war or threat of war, civil strife, industrial
disputes, natural disaster or terrorist